So now I am in India and I will try to be more regular at this place than I have been in the past.
One of my first shopping experience was with Make My Trip, India's premier travel portal. I try to book a flight using the website and they stop me from doing it because I have a non-Indian credit card!!! No problem. I try to find a way to go back and change the information I gave. No way. You have to start the booking all over again. I am pretty sure not many people are using this website. It is actually quite a surreal experience. If you have used it, you will know what I mean. None the less, this comes as no surprise. I was told that Internet in India is not used a lot for transactional purposes.
Now I try to use the next channel...a phone number in Gurgaon. The initial prompts are smooth and the system is quickly able to identify that I want to purchase a domestic ticket. Now comes the human interface. Someone called Arti picks up the phone and I tell her that I want a flight from Jaipur to Bombay on Sunday. Her first question is: Are you calling for informational purposes!! hahahahaha....these people are beginning to irritate me but I have some more patience left. I say no, I want to buy a ticket. She says ok...there are some flights on Sunday and I say I want the one with Indian Airlines in the morning. Her reply is awesome...rather than making sure to close the sale, she tells me whether she can put me on hold for as much as 5 minutes!!! Lovely....yeh jo des hai mera....whoever is managing the call center operations of makemytrip should be kicked in the a$%. I still keep the patience. Ms. Arti comes back every 2 minutes and asks 2 questions and then disappears...interestingly, she never took my credit card information. Talk about the desire to not make money...I am wondering if she looks like Indira Gandhi? or probably Prakash Karat!!!
Finally, she comes back to tell me she cannot buy travel insurance for me. I say bye bye and decide to write this post. Do I need to explain the problem with what just happened? I guess no...it seems pretty self evident.
6 comments:
welcome to brave new India.
Vinay
I have had similarly horrible experiences every time I have tried to book makemytrip website. Dunno how they manage to as much revenue as they do...
Try cleartrip.com. At least they try to make their site easy to use. I don't know if they will accept your non-Indian credit card though.
We would like to apologize for the inconvenience caused. We would appreciate if you would provide us with your contact details so that we can sort out this issue ASAP.
Thanks & Regards,
Navita Berry
navita.berry@makemytrip.com
MakeMyTrip.com
Try EzeeGo...
http://ezeego1.co.in/live/ezeego.do
Yeah, their customer service is awful.
I bought a international ticket, and had to cancel it for some reason. They did not send me a confirmation email (confirming that my ticket was actually canceled, and how much money will be refunded.)
Then I waited for two weeks. No response. None!
I call them up on the 10th working day, and have been calling and emailing them every day. Every call they say: "your money shall be refunded soon sir," "this is not typical" (atypical too many times, maybe) blah blah. They never give me the id of their superiors.
Nor did I receive any reply for my emails!
If I do not get my money back, I am going to run paid advertise advising people to avoid MMT.
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